Fraud Education

Keep your Information to Yourself, Please

At First Community Bank, one of our main objectives is to provide our customers with excellent customer service while protecting their sensitive data.

Every day, thousands of people fall victim to fraudulent emails, texts and calls from scammers pretending to be from their bank. Banks of all sizes are suffering significant monetary and reputational losses from these increasingly sophisticated scams targeting their customers. We, at First Community Bank, want to change that.

To help provide our customers with information that will arm them against scams, First Community is participating in the #BanksNeverAskThat anti-phishing campaign through the American Bankers Association (ABA). The goal of the campaign is to provide insight into the types of sensitive information that banks, unlike criminals who imitate bank representatives, will never ask you to provide via email, text message, or incoming phone call.

Know When to Call Us

If you receive an email, text, or phone call from a “First Community representative” requesting any of the following information, consider it a definite red flag.

• Account Number
• Username or password
• Social Security Number
• PIN
• Birthday
• Address
• Fill out a Form
• Download an Attachment
• Reveal a security question answer

It is important to note that when calling the bank, we may ask you to provide certain confidential information so that we can verify your identity.

If you are contacted and you're ever in doubt of the request's legitimacy, end the call or delete the text/email. If the requestor pressures you to continue the conversation and provide bank information right away or implies that something bad will happen, end the conversation and use a known number (the number on the Bank’s website or the number on the back of your debit card) to call the bank and speak with an actual bank employee.

Additional Resources and Information

To learn more about the campaign or find additional security tips, please take a moment to visit the #BanksNeverAskThat website or the First Community Bank Facebook page.

The ABA is celebrating the launch of the campaign with a cybersecurity-themed game. Visitors to the #BanksNeverAskThat website can play their way to phishing safety by playing the #BanksNeverAskThat game. Please note that this game is not sponsored by First Community Bank and participation in ABA’s game is not a required element of the campaign.