Online Banking FAQ

Online Banking Frequently Asked Questions (FAQ)

Main Takeaways 

1. What are the changes coming to Online Banking?

• The majority of the changes coming to Online Banking are look and feel changes.
• You will now have 18 months of transaction history available for download.
• Zelle will be available for use on the Online Banking portal.
• You will now receive notifications for your required password changes. You will be notified (7) days ahead of your password expiring.
• Categorization options for transactions will be going away to allow for optimized functionality.

2. Is there a demo website that I can use prior to using the new Online Banking platform?

• Yes, there is a website in which you can test the new platform. To visit this demo, click Here. 
• To continue to the demo, click sign-in and click through all of the prompts.

3. Are there any fees to use the new Online Banking?

• There are no fees to use this website, however, there may be fees associated with bill payment expedited payments or ala carte fees for services that you may choose to utilize. 

4. What happens if I forget my password?

• It's as easy as clicking to reset your password. There are some security fields and questions you will need to answer, but you no longer need to know your last statement balance like our previous system.
• You may also reset your password at any time you feel the need.

5. Are there changes coming to the mobile banking app?

• Yes, about 30 days after we migrate to the new Online Banking platform, we will have a mobile app update that will take place and move us to the next generation of mobile banking application for First Community Bank.
• This will be a mobile-first app that will allow you to reset your password, view eStatements, sign up for eStatements and initiate transfers, bill payments, etc. all from the mobile app. 

Online Banking Platform Functionality

1. How can I access my transaction history?

• You can access your transaction history once logged into your account by clicking on the account you would like to see history for.

2. Can I export my transactions?

• From the top-level menu > Click on Accounts > Reports >
• There are a variety of file formats for you to choose from when exporting.
•  You may also search through your transactions using the search bar once you've clicked on your account that you would like to search through. 
• You will be able to download up to 18 months of transaction history.

3. How do I view check images or deposits?

• From the Account Overview > Click the account for which you wish to see the transactions. 
• This will open a listing of all pending and posted transactions. 
• From this point, you will see an Item Description that references “Check” with a number (for example: Check 1234) 
• If there is a check image available to view, the user will see an icon that says, "View Check Images".
• Click on this icon to expand the transaction.  From here, you will see a link.
• Click this link to open a new window that will display the check image (front). 
• You are also able to view the back of the check image as well.

4.Can I search for a specific check?

• From the Account Overview > Click the account for which you wish to see the transactions. 
• This will open a listing of all pending and posted transactions. 
• On the same line as the Heading for Posted Transactions, you will see (on the right side) a hyperlink for Search. 
• This will display Search fields that can be selected from the Drop-Down menus. 

5. How do I transfer money between my accounts?

• To transfer money between your accounts, simply use the "Move Money" feature and select "Make Transfer".

6. Can I setup a transfer to occur automatically at a given frequency?

• Yes. Here are the steps below:

1. Navigate to Move Money > Select Make Transfer.
2. Select the Transfer From Account and choose the account you wish to move money from.
3. Select the Transfer To Account and choose the account you wish to move money into. 
4. Enter the Amount
5. Enter a Description (optional)
6. Select the Frequency option
7. Choose your desired frequency (once, weekly, bi-weekly, monthly, etc.)
8. If you chose an option other than "once", you will be required to fill out the additional fields for input and enter all the required information prompted on the form.
9. Choose whether you wish to Transfer Now or Select a Transfer Date to add in the future for the transfer.
10. Lastly, specify how often you want this Transfer you have now set up to occur.

Account Functionality

1. Can I update my contact information from within my account?

• You are able to update your contact information from within your account. These items include your e-mail address, your home address, and your phone number. To accomplish this, you will go into the Self Service drop down and click into Self Administration.

2. Am I able to change my username and password?

• You may change your username and password within the Self Administration tool. Alternatively, you are more than welcome to call us should you be having issues with your username and password for your account 1-800-829-6372.

3.Can I enable text message alerts for my account? 

• You can enable text message alerts, email alerts, banner notifications within our mobile app, and more from within the Self Administration platform. These alerts can benefit you by letting you know when transactions are made within your accounts. 

4. How can I switch to eStatements and not receive a paper statement? 

• To do this, you will need to enable eStatements under the Documents page.
• Once in the Documents page, simply click "view statements" and navigate to the account specific statement you would like to enable eStatements within. 

5. How many eStatements are available online?

• Up to 18 months of eStatement history will be available to you within our online banking platform.

6. Do I need to setup all of my accounts for eStatements or can some of my accounts still be paper?

• No. You may have some accounts still enabled to receive paper statements should you wish.

7. How can I view my Full Account Number and/or Full Routing Number?

• To view your full account and routing number, simply click the "view details" button from within the account you would like to see.

Bill Payments & Payment Services

1. Does the new online banking platform offer Bill Payment services?

• Yes, your Bill Payment settings should transfer into the new platform and be the same as how you had them previously. We do encourage you to verify that all of your Bill Payment settings are how you would like them to be and that they transferred over to the new platform properly if you were an existing user. 

2. Can I make payments to my loans?

• You will be able to make payments to all of your First Community Bank loans from within your account.

3. Can I make a payment to a loan from an account at another bank?

• Yes, you can. This is an addition to our feature set.
• Simply click the Transfer hyperlink and then click the Add Accounts hyperlink.
• This will take you to the Manage Accounts page where you can add an Internal or External account.
• Click External.
• Follow the prompts and input the required fields for the Account at another bank.
• Click the Continue button.
• Select your option for Account Relationship (Owner, Non-Owner). For transfers for Loan Payments, choose the Owner option.
• As part of the establishment of the External Account, you will see two micro-deposits being posted to the external account. 
• You’ll want to check the account in a few days to get the dollar amounts that posted as you’ll be prompted for these to confirm account ownership. 

4. Does this platform offer Zelle® or other peer-to-peer services? 

• We do offer Zelle® for your convenience. You are able to use Zelle® from within the online banking platform and by using the "Money Movement" tab. Zelle® is our go to peer-to-peer service, and we offer this for our consumers and (coming soon) Small Business Customers.