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It’s bigger than banking.

On Purpose

On Advancement

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Community First

Nurturing a joyous, collaborative work culture comes naturally when your mission is supporting those who make a community thrive. From Volunteer PTO days and group service opportunities to a workplace chaplain and regular employee appreciation events, a festive spirit permeates all the ways we work, play and serve.

First Community Bank Logo Makr
Named one of South Carolina’s
Best Places to Work

South Carolina Chamber of Commerce

Man smiling while holding a Harvest Hope food bank box.
Three First Community Bank employees smiling while wearing Hawaiian leis at a party.
Bank president, Mike Crapps, smiling and posing with several FCB employees.
First Community Bank employees celebrating the banks 25th anniversary.
First Community Bank employees collecting school supply donations.
Commercial banker, James Heffner, talking to a student at Heritage Academy in Augusta.
Man smiling while holding a Harvest Hope food bank box.
Three First Community Bank employees smiling while wearing Hawaiian leis at a party.
Bank president, Mike Crapps, smiling and posing with several FCB employees.
First Community Bank employees celebrating the banks 25th anniversary.
First Community Bank employees collecting school supply donations.
Commercial banker, James Heffner, talking to a student at Heritage Academy in Augusta.
Est. 1995 Lexington, SC

Stable from the Start

The steady start-up that began with a pair of offices in Forest Acres and Lexington has become a thriving organization with more than 250 employees and 21 banking offices across the Midlands, Upstate and Aiken areas of South Carolina and the Augusta region of Georgia. Much like the success of our clients, it only underscores our belief in a measured approach and steadfast commitments to long-term growth.

Groomed for Growth

Opportunities for advancement abound. The First Community Bank Leadership Institute offers a formal path for aspiring employees via an 18-month program of academic and experiential learning. This, along with an emphasis on day-to-day mentorship and promotion potential across multiple business lines and geographic markets, makes for a particularly high-achieving workforce.

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We Believe

That everyone matters. That, when it comes to growth, a strong work ethic is as valuable as a shrewd financial eye. That honesty and integrity are the cornerstones of smart business. That excellence is a standard to be achieved, not a goal to be aspired toward. And that a spirit of service is essential to all we do.

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Competitive Compensation

We offer attractive salary, insurance and retirement benefits packages.

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A Better Balance

First Community employees enjoy a generous paid time-off plan and a cultural emphasis on holistic wellness.

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Connected Culture

First Community offices are, above all else, fun and friendly working environments.

Retail Operations Specialist

Location: Lexington, SC

Position Summary

This position is responsible for assisting the Retail Program Manager in coordinating the operations of all retail banking offices.

Essential Duties and Responsibilities (Other duties may be assigned)

·   Responsible for management of Float Teller/CSR and Summer Teller staff.

·   Monitor daily reports for all operations for banking offices, to include teller cash and branch cash limits for each office.

·   Provide technical support with teller and CSR systems and assist Tellers and CSRs with core system issues during daily processing.

·   Respond to inquiries related to policy and procedure from branch personnel.

·   Support banking offices with branch equipment (TCRs, ITMs, cash discriminators, etc.).  Work with Bank Security Officer to place service orders (equipment jams/malfunctions, combination changes, etc.)

·   Review policy and procedures manuals to ensure it is current. Consult with Technical Trainers and department managers for input on any possible issues with the manuals.

·   Conduct training classes on a variety of topics. Specifically, product training, policy training and computer software training for new Tellers, Teller Supervisors and CSRs.

·   Present various topics at Retail Banker, Office Manager, Teller Supervisor and CSR meetings.

·   Travel to offices to assist when needed.

·   Select or develop teaching materials such as training modules, tutorials, reference documents and self-study activities.

·   Monitor reports on various topics to measure training needs (DEL, OnBoarding, Cash Limits, etc.).

·   Test current employees and new trainees on job knowledge to measure training progress and ensure employees keep current on their job knowledge.

·   Prepare and send communication (newsletter, emails, etc.) to offices on needed topics.

·   Back up Admin Switchboard. 

Qualifications

·   High School diploma and 5 years of banking experience, or an equivalent combination of education and experience.

·   Proven problem resolution, conflict resolution, time management, and decision-making skills.

·   Ability to analyze processes for efficiencies and/or improvements.

·   Excellent customer service and interpersonal skills.

·   Proficiency in using personal computers and office products (e.g., Word, Excel, Powerpoint); Experience with Excel is a must.

·   Ability to motivate and generate enthusiasm among new and current employees.

·   Effective oral and written communication skills, including presentation and technical writing skills. 

·   Ability to compute basic to moderately complex math calculations.

·   Clear understanding of teller and CSR systems. Clear understanding of audit procedures.

·   Proficient in using office programs (e.g., MS Excel, MS Word).

·   FIS Horizon XE and H360 Imaging experience preferred.

·   Must be able to travel as needed and upon request.

 

 


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