About the Position

Location: Lexington, SC

Essential Duties and Responsibilities (Other duties may be assigned.)

• Download, review, and monitor loan pre-purchase suspense conditions.

• Ensure files reviewed and completion of tasks at various points of the file flow are compliant with quality initiatives and set turn time expectations.

• Produce and submit timely and accurate management reporting.

• Communicate clearly and concisely with appropriate staff regarding resolution of file issues including suspense conditions within response deadlines.

• Obtain and submit supporting documentation to clear suspense conditions (internal and Investor) by deadline to minimize monetary penalties.

• Maintain current knowledge of Investor/Agency documentation requirements to ensure appropriate documentation is obtained to clear conditions.

• Ensure accuracy and clarity of document images in appropriate systems.

• Accurately index and transfer package image to permanent retention site.

• Coordinate execution of required assignment document for loan delivery.

• Validate and input accurate data into origination systems.

• Develop and maintain high level customer service.

• Create effective relationships and communication with teammates and partners.

• Complete investor proprietary submission documents for successful loan deliveries.

• Will serve as a backup for Customer Service with active mortgage clients.

• Engage clients to find a solution on past due accounts.

• Will post construction draws.

• Download, review and monitor service released sold loan final documents reports from investor proprietary sites; submit requests for revision as necessary.

• Track receipt of final documents within investor/Agency defined timelines.

• Provide follow-up communication to closing agents and title insurers on procedural timelines to ensure prompt receipt of final documents.

Qualifications

• Bachelor’s degree, or 3 years of related experience preferred, or an equivalent combination of education and experience.

• Experience with Secondary Market shipping and closing investor requirements preferred.

• Familiarity with residential mortgage closing documents and servicing experience.

• Effective oral and written communication skills.

• Ability to compute basic to moderately complex math calculations.

• Basic problem-solving and analytical skills. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Proficiency in using personal computers and office products (e.g., Word, Excel).

• Excellent customer service and interpersonal skills.

• Ability to work with direction from supervisor.

• Must be able to work overtime as business needs require.

• Ability to effectively multi-task in a close working environment.