Careers
It’s bigger than banking.
On Purpose
On Advancement
On Support
Community First
Nurturing a joyous, collaborative work culture comes naturally when your mission is supporting those who make a community thrive. From Volunteer PTO days and group service opportunities to a workplace chaplain and regular employee appreciation events, a festive spirit permeates all the ways we work, play and serve.
Best Places to Work
South Carolina Chamber of Commerce
Stable from the Start
The steady start-up that began with a pair of offices in Forest Acres and Lexington has become a thriving organization with more than 250 employees and 21 banking offices across the Midlands, Upstate and Aiken areas of South Carolina and the Augusta region of Georgia. Much like the success of our clients, it only underscores our belief in a measured approach and steadfast commitments to long-term growth.
Groomed for Growth
Opportunities for advancement abound. The First Community Bank Leadership Institute offers a formal path for aspiring employees via an 18-month program of academic and experiential learning. This, along with an emphasis on day-to-day mentorship and promotion potential across multiple business lines and geographic markets, makes for a particularly high-achieving workforce.
We Believe
That everyone matters. That, when it comes to growth, a strong work ethic is as valuable as a shrewd financial eye. That honesty and integrity are the cornerstones of smart business. That excellence is a standard to be achieved, not a goal to be aspired toward. And that a spirit of service is essential to all we do.
Competitive Compensation
We offer attractive salary, insurance and retirement benefits packages.
A Better Balance
First Community employees enjoy a generous paid time-off plan and a cultural emphasis on holistic wellness.
Connected Culture
First Community offices are, above all else, fun and friendly working environments.
IT/Network Help Desk Associate
Location: Lexington, SC
Resolve technology-related issues by phone or in person with line of business technology users using professional and responsive customer service skills and capabilities.
Essential Duties and Responsibilities (Other duties may be assigned.)
- Serve as the first point of contact for bank employees seeking technical assistance/problem resolution, working requests by way of phone and/or email.
- Perform remote & on-site troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided and walk employees through corrective action or take corrective action as appropriate.
- Research unresolved issues or direct to the next level of support staff.
- Provide support to banking office staff by installing and/or moving computer equipment and systems as needed
- Track issues and resolutions in appropriate ticketing systems.
- Follow-up and update employees on resolution status and information until issue is resolved
- Manage response times on any outstanding “tickets” or calls.
- Identify and suggest possible improvements on processes and procedures.
- Communicate any significant matters or patterns to senior IT Associates or the IT Director
Qualifications
- Proven experience as a help desk technician or other IT customer support role.
- Strong problem solving skills
- Working knowledge of IT concepts and practices.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Effective oral and written communication skills.
- Basic problem-solving and analytical skills. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Proficiency in using personal computers and products like Office 365, Azure, including end-user tools like Excel, Outlook, Word, etc.
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