Location: Administrative Office - Lexington
Conducts a variety of training classes and seminars on subjects including soft skills, leadership, and technical skills. Primary responsibilities are to deliver technical training on various computer systems to all company employees, and to conduct comprehensive teller, teller supervisor, customer service representative (CSR), and other employee job training including but not limited to policies and procedures, navigation and use of job specific computer systems, and all functions common to the above listed positions. Develops and implements training programs including on-the-job (OJT) coaching, refresher classes, and advanced job task classes related to above listed positions. Oversees total job training program including traveling to Banking Offices for continued OJT coaching, competency-based performance assessments, and post-training testing. Consults with department managers and the Director of Training to determine the effectiveness of job-specific training programs and implements next steps. Assists in ensuring that policy and procedure manuals are kept current. Responsible for compiling and distributing quarterly and annual employee training reports. Oversees the creation, revision, and placement of forms, information, and resource links on the company Intranet.