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About the Position

Part-Time Electronic Banking Sales Support Associate

Location: Lexington, SC

This position is responsible for daily processing of various Electronic Banking functions including but not limited to Wire Transfer Processing, Online Banking, Bill Payment, ACH Processing, Positive Pay, Remote Deposit Capture and Mobile Banking functions for consumer and business customers.

 

Essential Duties and Responsibilities (Other duties may be assigned.)

  • Customer Support including but not limited to:
    • Wire/ACH Processing
    • Online/Mobile Banking
    • Bill Payment/Zelle/External Transfers
    • Remote Deposit Capture/Mobile Deposit Capture
    • ATM/Debit Card
  • Process requests for electronic transactions according to bank policy and procedures.
  • Communicate any issues or concerns with First Community Bank personnel or directly with the customer depending on the type of issue and priority of the resolution.
  • Work with various departments in the organization to assist customers and provide support for various services within the organization/department.
  • Cross-train for other positions in the bank’s Electronic Banking Sales Support area.

 

Qualifications

  • High school diploma or equivalent and 2 years Electronic Banking Operations experience, or an equivalent combination of education and experience.
  • Attention to detail required.
  • Ability to meet deadlines and work under time constraints.
  • Detailed knowledge of computer software and hardware required.
  • Ability to sit in front of a computer for extended periods of time.
  • Ability to offer a high level of customer service.
  • Polished written and oral communication skills.