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About the Position

Mortgage Sales Support Specialist

Location: Lexington

Staff in this position are charged with conducting pre-funding quality reviews, as provided for in the First Community Bank Mortgage Quality Control Plan; performing data review of new loans, originated within Mortgage, posted to internal Bank systems; completing HMDA data within the Mortgage loan origination system; monitoring stale pipeline reporting; and facilitating Second Review process and producing appropriate customer communication for adverse files.

Essential Duties and Responsibilities (Other duties may be assigned.)
  • Maintain accurate documentation detailing procedures necessary to achieve goals and objectives, and to meet the needs of mortgage loan production and corporate policy.
  • Perform pre-funding QC review on appropriate loan sample criteria.
  • Document and track resolution of pre-funding deficiencies to support timely closings.
  • Produce monthly summary reporting of findings.
  • Verify Bank system data on loans originated within Mortgage.
  • Create and monitor stale pipeline reporting and distribute action reports to appropriate audiences.
  • Monitor and action stale pipeline.
  • Manage requests to action files; facilitate Second Review process on appropriate files.
  • Document the loan origination system as appropriate for actions taken.
  • Produce and deliver appropriate customer communications.
  • In conjunction with the Compliance Department, maintain accurate source document mapping for required HMDA data.
  • Validate and complete HMDA data within the loan origination system for all transactions.
  • Produce and submit HMDA monitoring reports to the Compliance Department for review, revise system data as may be necessary based on findings.
  • Submit annual LAR to Compliance for consolidation and annual corporate filing within deadline.


  • Bachelor’s degree, or at least 3 years related mortgage experience, or an equivalent combination of education and experience.
  • Ability to interpret legal and regulatory directives.
  • Effective oral and written communication skills.
  • Basic problem-solving and analytical skills. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Proficiency in using computers and office products (e.g., Word, Excel).
  • Excellent customer service and interpersonal skills.
  • Ability to work independently.
  • Ability to create and manage reports to monitor daily mortgage tasks and production.
  • Self-starter who is goal and results oriented.
  • Ability to work with direction from supervisor.
  • Ability to effectively multi-task in a close working environment.