About the Position
Fraud Associate
Location: Lexington, SC
Position Summary
This position is responsible for effectively supporting Deposit Operations ACH & Check Fraud functions, which includes assessing, identifying, and acting upon known and/or attempted transaction fraud. This also entails fraud suspect item review, assisting with fraud claim management and providing timely reporting. This position may also be cross-trained for other functions within the Bank’s Deposit Sales Support area as needed.
Schedule: Monday - Friday 8:30am - 12:30pm (20 hours per week)
Essential Duties and Responsibilities (Other duties may be assigned.)
- Perform timely and thorough review of potentially fraudulent images and transactions.
-Taking prompt and/or timely action to notify appropriate internal resources of suspect items/transactions.
- Work with internal colleagues to gather pertinent information related to fraud claims
- Aid with processing warranty breach claims and submit necessary documentation to necessary parties (i.e. drawee bank) for collections
- Assist with reviewing claims the bank has received for accuracy, timeliness and remedy, if applicable.
- Effectively advise and communicate with internal counterparts to resolve claim/submission errors.
- Seek to effectively minimize customer and bank financial loss.
Qualifications
- High school diploma or Equivalent and 4-5 years bank experience, or an equivalent combination of education and experience.
- ACH/Check Fraud experience a plus.
- Ability to multi-task while managing competing priorities and deadlines.
- Proficiency in MS Office Suite
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